Refunds and Returns Policy

Last updated: 23/04/2024
Thank you for shopping at Al RAWI Printing Press LLC. We value your business and want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations when returning or requesting a refund for our offset package printing services.

1. Returns

You have [number of days] days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: candour@emirates.net.ae

Phone: [Phone number]

5. Exceptions

Some items are non-returnable and non-refundable:

Customized or personalized items
Perishable goods
Downloadable software products
Gift cards

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately to arrange for a replacement or refund.

7. Cancellations

Orders can be cancelled within 24 hours of purchase. Please contact us immediately if you wish to cancel your order.

8. Changes to This Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.